Privacy Policy

Last updated: 10 September 2026

Weald Power Ltd is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request a quotation, become a customer or otherwise interact with us.

This policy applies to personal information collected through our website and through our normal business activities.

1. Who We Are

Weald Power Ltd provides generator servicing, maintenance, repairs, installations, upgrades and associated power services.

For the purposes of UK data protection law, Weald Power Ltd is the data controller responsible for the personal information covered by this Privacy Policy.

Weald Power Ltd
100 Leylands Road
Burgess Hill
West Sussex
RH15 8AB
United Kingdom

Email: Office@wealdpower.org.uk
Website: www.wealdpower.org.uk

2. Information We Collect

Depending on how you interact with us, we may collect and process information including:

  • Your name;

  • Telephone number;

  • Email address;

  • Postal, billing or site address;

  • Company or organisation name;

  • Job title or position;

  • Information provided when requesting a quotation or making an enquiry;

  • Information relating to generators, equipment, sites or installations for which we provide services;

  • Service, maintenance and repair history;

  • Photographs, forms, reports and other records relating to work carried out;

  • Customer and supplier records;

  • Quotations, invoices, payment records and transaction information;

  • Communications between you and Weald Power Ltd;

  • Information submitted through forms on our website;

  • Marketing and communication preferences;

  • Technical information relating to your use of our website, such as IP address, browser type and device information; and

  • Information collected through cookies and similar technologies where applicable.

We do not normally require or intentionally collect special category personal information through our website or as part of our standard services.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • Contact us by telephone, email, website form or another communication method;

  • Request a quotation;

  • Become a customer or supplier;

  • Arrange a site visit;

  • Book a service, maintenance visit or repair;

  • Purchase equipment or services from us;

  • Enter into a service or maintenance agreement with us;

  • Make a payment;

  • Subscribe to or request communications from us; or

  • Otherwise provide information to us during the course of our business relationship.

We may also obtain business contact information from referrals, suppliers, contractors, manufacturers, publicly accessible sources or other organisations where it is appropriate and lawful for us to do so.

Our website may automatically collect certain technical information through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries;

  • Prepare and provide quotations;

  • Arrange and manage site visits;

  • Provide generator servicing, maintenance, repairs, installations and associated services;

  • Manage service and maintenance agreements;

  • Contact customers regarding scheduled servicing or maintenance;

  • Provide service and maintenance reminders;

  • Maintain generator, equipment and service histories;

  • Manage warranty or technical matters;

  • Process orders, invoices and payments;

  • Communicate with customers, prospective customers, suppliers and contractors;

  • Manage our customer and supplier relationships;

  • Maintain appropriate business and accounting records;

  • Manage and improve our website and services;

  • Protect our business and prevent fraud;

  • Meet our legal, regulatory, tax, accounting and insurance obligations; and

  • Promote relevant Weald Power Ltd services where permitted by law.

We do not sell your personal information to third parties.

5. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely upon the following:

Contract

We may process your information where it is necessary to provide services you have requested, provide a quotation, fulfil a contract with you or take steps at your request before entering into a contract.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and interests.

Our legitimate interests may include:

  • Operating and managing Weald Power Ltd;

  • Responding to business enquiries;

  • Managing customer and supplier relationships;

  • Maintaining generator and equipment service histories;

  • Contacting customers about servicing and maintenance requirements;

  • Improving our services;

  • Protecting our business;

  • Recovering money owed to us; and

  • Marketing relevant services where permitted by law.

Legal Obligation

We may process and retain information where necessary to comply with legal requirements, including accounting, taxation, regulatory and other statutory obligations.

Consent

Where appropriate, we may rely on your consent to process your information for a particular purpose.

Where processing is based on consent, you may withdraw that consent at any time by contacting us.

6. How We Store and Manage Customer Information

We use a number of specialist software providers to operate our business.

ServiceM8

We use ServiceM8 for job management, scheduling and customer management.

Information stored or processed through ServiceM8 may include:

  • Customer names and contact details;

  • Site addresses;

  • Generator and equipment details;

  • Job information;

  • Service and maintenance history;

  • Photographs;

  • Site and service reports;

  • Forms and checklists;

  • Notes;

  • Quotations; and

  • Communications relating to work carried out.

Xero

We use Xero for accounting, bookkeeping, invoicing and financial administration.

Information processed through Xero may include:

  • Names;

  • Company details;

  • Addresses;

  • Email addresses;

  • Invoices and credit notes;

  • Payment information;

  • Transaction records; and

  • Other information required for accounting and financial administration.

HighLevel (GoHighLevel)

We use HighLevel, commonly known as GoHighLevel, for customer relationship management, communications, marketing and business administration.

Information processed through HighLevel may include:

  • Names;

  • Telephone numbers;

  • Email addresses;

  • Company details;

  • Enquiry information;

  • Communication history;

  • Customer relationship information; and

  • Marketing and communication preferences.

These providers may process personal information on our behalf in accordance with their contractual and data protection obligations.

7. Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.

These may include:

  • ServiceM8;

  • Xero;

  • HighLevel (GoHighLevel);

  • Accountants, bookkeepers and professional advisers;

  • Banks and payment providers;

  • Equipment manufacturers and suppliers;

  • Subcontractors and specialist service providers;

  • IT, website, email and hosting providers;

  • Insurance providers;

  • Delivery and logistics providers; and

  • Government departments, regulators, law enforcement bodies or other authorities where required by law.

We only disclose information that is reasonably necessary for the relevant purpose.

Where another organisation processes personal information on our behalf, we take reasonable steps to ensure appropriate contractual and data protection arrangements are in place.

We do not sell, rent or trade personal information to third parties.

8. International Transfers

Some of the software and cloud services used by Weald Power Ltd may process or store personal information outside the United Kingdom.

This may include processing by service providers or their authorised subprocessors located in countries such as the United States.

Where personal information is transferred outside the United Kingdom, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Depending on the provider and destination, safeguards may include applicable UK adequacy regulations, recognised data-transfer frameworks, approved contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to approved Standard Contractual Clauses or other legally recognised safeguards.

You may contact us if you would like further information about the safeguards applying to your personal information.

9. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, contractual, accounting, tax, warranty and insurance requirements.

Different types of information may therefore be retained for different periods.

For example:

  • Customer and job records may be retained to provide an appropriate history of generators, equipment, servicing, repairs and installations;

  • Quotations and enquiry records may be retained for reasonable business follow-up and record-keeping purposes;

  • Financial, invoice and transaction records will be retained for the periods required by applicable UK accounting and tax requirements;

  • Marketing information may be retained until it is no longer required or you opt out of marketing communications; and

  • Information may be retained for longer where reasonably necessary in connection with a legal claim, warranty, insurance matter or regulatory requirement.

Where information is held within ServiceM8, Xero, HighLevel or another cloud service, it may also be subject to that provider's backup, deletion and retention procedures.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.

10. Customer Communications

We may use the contact information you provide to communicate with you about:

  • Enquiries;

  • Quotations;

  • Booked work;

  • Site visits;

  • Generator servicing;

  • Maintenance and repairs;

  • Upcoming scheduled services;

  • Service reminders;

  • Quotations and invoices;

  • Equipment or installation matters;

  • Service agreements;

  • Customer support; and

  • Other matters relating to services you have requested from Weald Power Ltd.

These communications may be made by telephone, email, SMS or another appropriate communication method.

Where a communication is necessary to provide a service, administer a contract or manage our relationship with you, we may process your information on the basis of contractual necessity or our legitimate interests.

11. Marketing Communications

We may use customer or business contact information to provide information about Weald Power Ltd services where permitted by applicable law.

This could include information about services such as generator servicing, preventative maintenance, testing, remote monitoring, service agreements, upgrades and other relevant backup-power services.

We may use HighLevel or another authorised service provider to manage these communications.

Where consent is legally required, we will obtain your consent before sending marketing communications.

Where applicable law allows us to rely upon another lawful basis, we may do so after considering your rights and interests.

You can opt out of marketing communications at any time by:

Opting out of marketing communications will not prevent us from contacting you where necessary regarding existing work, quotations, invoices, service agreements, servicing requirements, safety matters or other legitimate customer-service communications.

12. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help a website operate correctly, remember preferences and provide information about how the website is used.

Some cookies may be strictly necessary for the operation of the website.

Other cookies, including certain analytics, advertising or marketing cookies, will only be used where permitted and, where required, after you have provided consent.

You can manage cookies using your browser settings and, where available, the cookie consent controls provided on our website.

Further information about the particular cookies used by our website may be provided through our Cookie Policy or cookie consent tool.

13. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access;

  • Accidental loss;

  • Destruction;

  • Alteration;

  • Unauthorised disclosure; and

  • Misuse.

Access to personal information is limited to people and service providers who reasonably require access for legitimate business purposes.

Although we take appropriate precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law provides you with a number of rights regarding your personal information.

These may include the right to:

  • Request access to the personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of your personal information in certain circumstances;

  • Request restriction of processing in certain circumstances;

  • Object to certain processing;

  • Request transfer of certain information to you or another organisation;

  • Withdraw consent where we rely upon consent; and

  • Object to direct marketing.

You have the right to object to the use of your personal information for direct marketing at any time.

Not all rights apply in every circumstance, and some rights depend on the lawful basis upon which we process your information.

If you wish to exercise any of these rights, please contact us at:

Email: Office@wealdpower.org.uk

Post:
Weald Power Ltd
100 Leylands Road
Burgess Hill
West Sussex
RH15 8AB

We may need to verify your identity before responding to a request.

15. Providing Personal Information

Where you request a quotation or engage Weald Power Ltd to provide services, certain personal information may be necessary for us to provide those services.

For example, we may need your name, contact information and site address in order to provide a quotation, arrange a site visit or carry out work.

If you do not provide information that is reasonably necessary, we may be unable to provide the requested quotation or service.

16. Information Obtained From Other Sources

In some circumstances, we may receive personal or business contact information from sources other than directly from you.

These sources may include:

  • Referrals;

  • Contractors or subcontractors;

  • Suppliers and manufacturers;

  • Customers or property managers;

  • Businesses with whom we work; and

  • Publicly accessible business information.

Where required by law, we will provide appropriate privacy information when we first contact you or within the applicable period.

17. Automated Decision-Making

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

18. Complaints

If you have concerns about how Weald Power Ltd handles your personal information, please contact us in the first instance so that we have an opportunity to address your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Information about your rights and making a complaint is available from the Information Commissioner's Office.

19. Third-Party Websites

Our website may contain links to websites operated by other organisations.

Weald Power Ltd is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business;

  • Our services;

  • The software and systems we use;

  • Our website; or

  • Applicable legal and regulatory requirements.

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

21. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:

Weald Power Ltd
100 Leylands Road
Burgess Hill
West Sussex
RH15 8AB
United Kingdom

Email: Office@wealdpower.org.uk
Website: www.wealdpower.org.uk